Privacy
Policy

Section 01

Who We Are

• AVIS AERO LTD is a private jet and helicopter charter broker.
• We act as an intermediary between clients and licensed air carriers.
• We are the data controller for the personal data we collect.
• We are registered with the Information Commissioner's Office (ICO) under registration reference: ZC110453.
• Contact us: charter@avisaero.com

Section 02

What Data We Collect

We may collect the following personal data:

• Name and contact details (email address, phone number)
• Travel information (departure and destination, dates, number of passengers)
• Communications you send us via email, WhatsApp, or our website enquiry form
• Technical data such as IP address, browser type, and pages visited (via cookies)

Section 03

How We Use Your Data

We use your personal data to:

• Respond to your enquiries and provide charter quotations
• Arrange and manage your charter bookings
• Communicate with you about your travel requirements
• Improve our website and services
• Comply with our legal obligations

Section 04

Legal Basis for Processing

We process your personal data on the following legal grounds:

• Contract performance — to arrange and deliver the services you request
• Legitimate interests — to respond to enquiries and manage our business
• Legal obligation — to comply with applicable laws and regulations
• Consent — where you have explicitly agreed, for example to receive marketing communications

Section 05

How We Share Your Data

We do not sell your personal data. We may share it with:

• Licensed air carriers and operators to arrange your charter flight
• Third-party service providers who assist us in operating our business (subject to confidentiality obligations)
• Regulatory authorities or law enforcement where required by law

Section 06

Data Retention

• We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including for legal, accounting, or reporting requirements.
• In most cases, this is no longer than 6 years after our last interaction.

Section 07

Your Rights

Under UK GDPR, you have the right to:

• Access your personal data
• Rectify inaccurate data
• Request erasure of your data
• Object to or restrict processing
• Data portability
• Withdraw consent at any time

To exercise any of these rights, please contact us at charter@avisaero.com.

Section 08

Data Security

• We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure.
• All staff with access to personal data are bound by confidentiality obligations.

Section 09

International Transfers

• If we transfer your data outside the UK, we ensure appropriate safeguards are in place in accordance with UK GDPR.

Section 10

Complaints

• If you have concerns about how we handle your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO).
• You can contact them via www.ico.org.uk or by calling 0303 123 1113.
• Our ICO registration reference is ZC110453.

Section 11

Changes to This Policy

• We may update this Privacy Policy from time to time.
• The latest version will always be published on our website.